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[Terms and Conditions: Last Updated 25th November 2019]

1. Terms of Service

Our website and products are governed by certain terms of service. By using our website or products you are agreeing to our End-User Licence Agreement and our Privacy Policy. Both these policies may be updated from time to time.

Privacy Policy

We are committed to respecting your privacy and protecting your data. As part of that commitment we aim to ensure full transparency of our data handling practices and of the ways in which you can control your information. In our Privacy Policy we explain how your personal data is collected, held and managed both on our website and in our products. Our Cookies Policy is included as part of this section.

[Click here to read our full Privacy Policy]

End-User Licence Agreement

The End-User Licence Agreement details the terms of use that each and every user must abide by in order to use the Dubler software and our web services.

[Click here to read our full End-User Licence Agreement]

2. Our Online Shop

Our store is located at www.vochlea.co.uk and hosted by Shopify Inc. Shopify provides the underlying e-commerce platform that allows us to sell our products and services to you. Please be aware that Third Party Sales Locations such as Shopify may be governed by additional terms of use agreements.

Fees, Payment and Purchases

The Vochlea Shop will calculate the combined price for the product(s) you are purchasing and the associated delivery in GBP (£). If your local currency is not GBP then the exchange rate applied is controlled and governed by your payment processor not Vochlea Music.

Please note:

  • For purchases from inside the EU: the necessary VAT is already included in the purchase price.
  • For purchases from outside of the EU: additional local taxes may still apply and be charged on delivery. Payment of these taxes is solely your responsibility and are not included in the original purchase price.
  • To use the Dubler Studio Kit you need to agree to the End-User Licence Agreement (EULA) for the Dubler software. You can read the EULA in advance of a purchase here.

The Vochlea Shop currently accepts many major credit cards, including Visa and Mastercard. We do not currently support payments via PayPal.

Prices for our products are subject to change and we reserve the right at any time to modify or discontinue our products and services without notice.

3. Shipping

The Dubler Studio Kit is a completely new product. It was launched on crowdfunding platform Kickstarter in March 2019. Due to high demand kits can currently only be bought on pre-order, whereby payment is taken now for fulfilment at a later date.

Pre-order shipment dates:

Shipment 1 (Sold Out).

The delivery date for Shipment 1 (which includes shipment for all our Kickstarter and Indiegogo backers) is November 2019.

Shipment 2 (Available):

Estimated shipment date for Shipment 2 is February 2020. Please note this is only an estimated date. Delays due to adverse weather, component availability, fulfilment issues and other unexpected circumstances can happen. We will put every effort into hitting the February timeline, however no fixed date guarantee can be made. As a reference point our Kickstarter campaign advertised shipping as October 2019. In the end some delays with shipping from our supplier meant the first orders were fulfilled from November 19th 2019.

Anyone who purchases a Dubler Studio Kit on shipment 2 will be kept up to date on the delivery schedule, and at the time of fulfilment will be provided with a tracking number.

4. Return of faulty items

Having problems with your Dubler Microphone?

In most cases it’s likely that settings in your operating system or DAW are preventing the microphone from working to its full potential. The first thing to do is contact support at help@vochlea.co.uk so we can help check the origin of the issue.

If it turns out the problem is being caused by a faulty microphone Vochlea Music will either repair or replace, at its discretion, products showing factory defects during the warranty period. The warranty period for the Dubler microphone is 12 months from receipt of goods and is subject to the following conditions:

  • This warranty applies only to a new product sold through an authorised channel.
  • All faulty products must be shipped to our address Faulty Goods, Vochlea Music, Kala 103, The Biscuit Factory, 100 Drummond Road, SE16 4DG. Return delivery must be pre-paid by the returning customer and on receipt of the faulty goods will be reimbursed.
  • Any attempt to repair, service, or alter the product in any way voids this warranty.
  • This warranty does not apply in the event of accident, abuse, misuse, liquid contact, unauthorised repair, tampering, modification, or damage from other external sources.
  • This warranty does not extend to any other equipment to which this product may be attached or connected.

5. Refunds

For purchases made through the Vochlea online store

If you’re unhappy with the Dubler Studio Kit you are entitled to a full refund provided you meet the following criteria:

  • You notify us of your refund request within 14 days of receiving the item. Refund requests can be made to help@vochlea.co.uk
  • Returns are received within 14 days of the return request. Returns can be sent to Returns, Vochlea Music, Kala 103, The Biscuit Factory, 100 Drummond Road, SE16 4DG.
  • The goods to be returned must be received in the same condition as they were sent out.

Within 14 days of these criteria being met a full refund will be issued to the card used for the original payment.

For crowdfunding rewards (Kickstarter and Indiegogo)

Kickstarter and Indiegogo are crowdfunding platforms not shops. The rewards available on our campaigns were listed at heavily discounted prices, and the money raised was spent on overheads to develop the product.

As such we unfortunately are not in a position to refund orders from crowdfunding platforms. This is a standard policy for projects listed on these platforms.

We are very grateful for the support of our crowdfunding backers and we’re committed to helping everyone have a great experience making music with the Dubler Studio Kit. If you’re having issues using Dubler or struggling to get the most out of it please get in touch by emailing help@vochlea.co.uk

6. Contact Us

Support

Having issues using the Dubler Studio Kit?

  • Find our help pages and knowledge base here
  • Visit our Forum and join the community here
  • Or contact us directly via help@vochlea.co.uk

Social

Follow us, share content and join the community

Don’t forget to tag us in any content you share!

@vochlea #DublerStudioKit

Any other queries?

Got a question that hasn’t been answered? Please email us at info@vochlea.co.uk