[Terms and Conditions: Last Updated 25th November 2019]
The Vochlea Shop will calculate the combined price for the product(s) you are purchasing and the associated delivery in GBP (£). If your local currency is not GBP then the exchange rate applied is controlled and governed by your payment processor not Vochlea Music.
The Vochlea Shop currently accepts many major credit cards, including Visa and Mastercard. We do not currently support payments via PayPal.
Prices for our products are subject to change and we reserve the right at any time to modify or discontinue our products and services without notice.
The Dubler Studio Kit is a completely new product. It was launched on crowdfunding platform Kickstarter in March 2019. Due to high demand kits can currently only be bought on pre-order, whereby payment is taken now for fulfilment at a later date.
Pre-order shipment dates:
The delivery date for Shipment 1 (which includes shipment for all our Kickstarter and Indiegogo backers) is November 2019.
Estimated shipment date for Shipment 2 is February 2020. Please note this is only an estimated date. Delays due to adverse weather, component availability, fulfilment issues and other unexpected circumstances can happen. We will put every effort into hitting the February timeline, however no fixed date guarantee can be made. As a reference point our Kickstarter campaign advertised shipping as October 2019. In the end some delays with shipping from our supplier meant the first orders were fulfilled from November 19th 2019.
Anyone who purchases a Dubler Studio Kit on shipment 2 will be kept up to date on the delivery schedule, and at the time of fulfilment will be provided with a tracking number.
Having problems with your Dubler Microphone?
In most cases it’s likely that settings in your operating system or DAW are preventing the microphone from working to its full potential. The first thing to do is contact support at firstname.lastname@example.org so we can help check the origin of the issue.
If it turns out the problem is being caused by a faulty microphone Vochlea Music will either repair or replace, at its discretion, products showing factory defects during the warranty period. The warranty period for the Dubler microphone is 12 months from receipt of goods and is subject to the following conditions:
If you’re unhappy with the Dubler Studio Kit you are entitled to a full refund provided you meet the following criteria:
Within 14 days of these criteria being met a full refund will be issued to the card used for the original payment.
Kickstarter and Indiegogo are crowdfunding platforms not shops. The rewards available on our campaigns were listed at heavily discounted prices, and the money raised was spent on overheads to develop the product.
As such we unfortunately are not in a position to refund orders from crowdfunding platforms. This is a standard policy for projects listed on these platforms.
We are very grateful for the support of our crowdfunding backers and we’re committed to helping everyone have a great experience making music with the Dubler Studio Kit. If you’re having issues using Dubler or struggling to get the most out of it please get in touch by emailing email@example.com
Having issues using the Dubler Studio Kit?
Follow us, share content and join the community
Don’t forget to tag us in any content you share!
Got a question that hasn’t been answered? Please email us at firstname.lastname@example.org