[Terms and Conditions: Last Updated 4th March 2020]
The Vochlea Shop will calculate the combined price for the product(s) you are purchasing and the associated delivery in GBP (£). If your local currency is not GBP then the exchange rate applied is controlled and governed by your payment processor not Vochlea Music.
The Vochlea Shop currently accepts many major credit cards, including Visa and Mastercard. We also support PayPal.
Prices for our products are subject to change and we reserve the right at any time to modify or discontinue our products and services without notice.
If you are ordering to the United Kingdom your purchase will be sent via Royal Mail using their tracked 48-hour courier service. The dispatch date is typically same day or next working day.
For orders placed outside of the U.K. we ship by international courier. Delivery times vary depending on geography. Typically, deliveries to Europe take 5-7 days and 7-10 days to the U.S.
All orders (both domestic and international) are issued with tracking numbers so you can monitor the progress of your item.
Please note for purchases from outside of the EU: additional local taxes may still apply and be charged on delivery.
We currently ship to the following countries:
Please note that the current outbreak of Covid-19 has the potential to impact delivery services. Postal service disruption varies by country. We are currently processing shipments as normal, however a few select countries have placed restrictions on incoming goods. If in doubt please get in touch. All our shipments include a delivery tracking number.
Having problems with your Dubler Microphone?
In most cases it’s likely that settings in your operating system or DAW are preventing the microphone from working to its full potential. The first thing to do is contact support at email@example.com so we can help check the origin of the issue.
If it turns out the problem is being caused by a faulty microphone Vochlea Music will either repair or replace, at its discretion, products showing factory defects during the warranty period. The warranty period for the Dubler microphone is 12 months from receipt of goods and is subject to the following conditions:
To return a faulty microphone follow these steps:
If you’re unhappy with the Dubler Studio Kit you are entitled to a full refund provided that the following criteria are met:
To request a refund please follow these steps:
Having issues using the Dubler Studio Kit?
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Got a question that hasn’t been answered? Please email us at firstname.lastname@example.org